Privacy Policy

1. Introduction

Drape London ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit card details and other payment information (processed securely by Stripe).
• Account Information: Username, password, and profile preferences.
• Communication Data: Messages, feedback, and inquiries you submit through our contact form.
• Browsing Data: Pages visited, time spent, and clickstream data through cookies and analytics.

3. Use of Your Information

We use collected information for:

• Processing and fulfilling your orders and returns.
• Sending order confirmations and shipping updates.
• Responding to your inquiries and customer support requests.
• Improving our website, products, and services.
• Marketing and promotional purposes (with your consent).
• Preventing fraud and ensuring security.
• Complying with legal obligations.

4. Payment Processing

Payment information is processed securely by Stripe. We do not store your complete credit card details. Stripe is PCI-DSS compliant and handles all sensitive payment data in accordance with industry standards.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers (payment processors, shipping partners, email services) who assist in operating our website and conducting our business, all bound by confidentiality agreements.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal and payment information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Request a copy of the data we hold about you.

To exercise these rights, please contact us at khadeejah@drape-ldn.com.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your data rights, please contact us at:
Email: info@drape-ldn.com